Technical Advisor

Thanks to our team of 75+ professional technicians, with extensive experience in the automotive after-sales sector, we offer information and technical advice to mechanical workshops.

If you are a proactive person, with initiative and experience in the workshop, able to face new challenges, and you wish to be part of a recognised team of technicians, we offer you the possibility to join us immediately, with an open-ended contract.

KEY RESPONSIBILITIES:
Manage and analyse incoming requests from multi-make workshops, which can range from component location, type of lubricants, assembly and disassembly procedures, wiring diagrams… to breakdowns that can only be resolved by in-depth diagnosis.
Send diagnostic and repair information and procedures and give advice to workshops as requested.
Consult Grup Eina’s specific databases and manufacturers’ technical information portals to search for relevant information.
Make daily and weekly activity reports.

ESSENTIAL REQUIREMENTS:
Be a qualified automotive mechanic or technician with at least 5 years of workshop experience.
Be competent in vehicle systems, new integrated technologies, and diagnostic and repair procedures.
Good customer service skills, both verbal and written, and be able to deal with people at all levels of the organisation.
Excellent organisational and administrative skills and the ability to prioritise tasks effectively.
Ability to learn and adapt to new technologies and have good computer skills, including Microsoft Office, etc.
Ability to concentrate and adopt an analytical, detail-oriented approach.
Ability to make sound and logical decisions while demonstrating a strong sense of responsibility and professionalism.

LANGUAGES:
High English level or a native speaker
Other languages such as French and Spanish will be highly appreciated.

CONDITIONS:
Type of contract: open-ended
Schedule: from Monday to Friday 40 hours/week (split schedule)
Workplace: Badalona (Barcelona)